Maintenance
Online Asset Reporting
Smart Network Strategies has partnered with AdvenNet to offer each
client the ServicDesk Plus which provides both
historical and daily, real-time views on all updates, service
requests, and asset information. This provides each client with a web-based tool to both know what they have and how we should together
manage those assets.
Online Case Reporting
You'll have access to online case management system, giving you
complete visibility into the issues your employees are using Smart
Network Strategies to solve.
Desktop Optimization & Management
We'll perform a PC Tune-Up on your computer as needed, as well as
make sure you have the current service packs and patches to keep
your system healthy.
ISP Management
Problems with your Internet services? We'll fight the layers of
customer support bureaucracy on your behalf so you don't have to.
Web Host Support
We'll assist you with communications to your hosting provider to
make sure you get the services you need.
Event Log Monitoring
Smart Network Strategies will proactively monitor your event logs to
ensure that warnings and signs of trouble are handled prior to
affecting your network health. Through advanced web-based monitoring
tools, Smart Network Strategies engineers are alerted to critical
issues as they occur.
Log File Maintenance
Depending on your business needs, Smart Network Strategies will
determine the correct log maintenance schedule for your server. This
process of maintaining your log files reduces your storage needs,
increases your server performance, and reduces the risk of downtime.
Drive Space Monitoring
Smart Network Strategies monitors your drive space to assist each
client with capacity planning to optimize your storage constraints.
Through the use of this web-based central console, Smart Network
Strategies will notify you directly to either remove files or add
additional storage prior to it adversely affecting your business.
MS Exchange Monitoring
You've invested in hosting MS Exchange in-house, and like most
companies email is vital to your business. Smart Network Strategies
will actively manage your email ques to ensure both inbound and
outbound mail is flowing properly. At the same time Smart Network
Strategies is monitoring your exchange services for responsiveness
to ensure your mail is functioning. If you’re down, Smart Network
Strategies' automated monitoring will have you back up and running
within minutes. In the event this fails, Smart Network Strategies
has engineers on call to login to your system and restore your mail
(around the clock!).
Backup Monitoring and
Administration
Your knowledge and history are one of your biggest assets. Smart
Network Strategies will assess your backup needs and make
recommendations on how to best protect your business. With a robust
backup regimen in place, Smart Network Strategies will monitor and
maintain you backup on a daily basis. Smart Network Strategies will
ensure that daily jobs are running and will monitor logs and
investigate critical errors. In the event of data loss, Smart
Network Strategies will be there to restore your data and will
ensure business continuity.