24/7 Support
Unlimited phone support
Help from a real person is always available. Call our toll free line
1-866-829-6340, and you'll be in touch with your dedicated support
representative whenever a computer related question comes up.
Whether you are seeking desktop support or you have a server that is
flashing a blue screen, you are just a call away from support.
Unlimited Remote Control Support
Save time and trouble by using our secure "remote control" software
to invite Smart Network Strategies into your office. Within seconds
a
Smart Network Strategies technician
has the ability to take control of your desktop and either through
an online chat or a phone call you can walk a technician through
your problem or question while you watch them work. Over 80% of
support issues are resolved with a “remote session.”
Unlimited On-site support
Should you need onsite assistance, we will dispatch a technician to
your location.
Emergency After hours support
We aren't called Smart Network Strategies for nothing. We are working 24/7 to make
sure your business is functioning when you are.
Service Availability Monitoring
We'll monitor the key services on your network to ensure their
availability to your business. If something isn't working properly,
we'll most likely know before you will.